Manage Your Consulting Business

Support Type definition articles

  1. Sub-type articles

The fields used for Support Type definition article are shown below to be used in Support initialization.

  • Article->title: string, label for the type, for example "Change Request"

  • Article->extra1: string, override the From-field of notes sent as emails sent from this ticket to this value (to prevent exposing of personal email addresses of support persons and to allow single point of collection for the email-import)

  • Article->extra3: GUID, default SLA for tickets of this type, use GUID of SLA article

Sub-type articles

  • Article->title: string, label for the subtype
OpenPsa is a web-based management suite for consultancies. It has been developed by Nemein and is available under a Free Software license.