Support

OpenPSA Support is a powerful issue tracker and customer feedback management system integrated with the rest of the OpenPSA Suite.

The features in OpenPSA Support include:

Configurable classifications for all tickets
Configurable ticket list: which classifications to display, which classifications to filter by
Text search from the ticket database
SLA handling: notifications when agreed service levels are getting exceeded
Email integration: import incoming tickets from an IMAP mailbox. Supports connecting email conversations into ticket notes
Reports display response times, and spread of ticket types and other classifications