Troubleshooting

If problems appear, contact OpenPSA user mailing list or your OpenPSA support provider. If you encounter error messages or system warnings, please include these in your email. Screen shots of error situations are also useful in solving possible problems.

Logging in to OpenPSA fails

There are several possible situations where logging in to OpenPSA could fail. Ensure that the following are set correctly:

register_globals must be set to On in php.ini:

register_globals = On
Cookies are enabled for the OpenPSA URL in your browser
You are not using proxy server to access OpenPSA
PHP can write to the session directory

Contact information doesn't show in Sales

Check the System User parameters in your OpenPSA sitegroup. If the System User is set incorrectly, OpenPSA can't view or save user account or person-related data.

If you have changed the system user's password outside OpenPSA (in a Midgard administration interface), you need to add the new password to the sitegroup configuration. This can be done by running the
following commands in Midgard Console in OpenPSA Manager:

$sg=mgd_get_sitegroup(<SITEGROUP_ID>);  
echo "setting user, ";  
$sg->parameter("NemeinNetConfiguration", "system_user", "<USERNAME>");  
echo mgd_errstr()."<br>\n";  
echo "setting pass, ";  
$sg->parameter("NemeinNetConfiguration", "system_pass", "<PASSWORD>");  
echo mgd_errstr()."<br>\n";

Dates are not shown in localized format

The dates (month names, day names, etc) in OpenPSA are loaded from the system's locale setup. Check that you have the required Unix locale files for your language installed to the system.

Personnel or department editing fails

If personnel editing fails and possibly produces error messages, check the System User parameters in your OpenPSA sitegroup. See 'Contact information doesn't show in Sales'.

Uploading documents fails

Check that file uploads are enabled in PHP. The php.ini file should include the following lines

file_uploads = On  
upload_max_filesize = 50M  
post_max_size = 50M  
register_globals = On

Screens don't open correctly

Check that you are using a browser that supports IFRAMEs and JavaScript (see 'System requirements'). Browsers known not to work include Netscape 4.x and earlier.

Project import tool doesn't run

Check that file uploads are enabled in PHP. See 'Uploading document fails'.

When logging in I only see Personnel or Documents tabs

The different features of OpenPSA have to be enabled to the user account. This can be done by editing the person in the Personnel interface, and setting the permissions in the Administration tab.