Support Canned Answer articles
The fields used for Support Canned Answer article are shown below to be used in Support initialization.
Article->title: Title of the answer, shown in the pull-down.
Article->content: The answer text.
Article->extra1: Default note-type, sets the note-type to this (numeric) value when selected.
Article->extra3: Ticket-type filtering, pipe (
|) separated list of GUIDs to type articles, only visible when Ticket->type is among the listed.